Shipping policy

 

Order Processing Time

At Participation, we strive to process all orders within 3–4 business days. During periods of high order volume, processing may extend up to 7 business days.

Please note that orders are processed Monday through Friday, excluding public holidays.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

All delivery timelines below are estimated shipping times after order processing and are based on historical delivery data. These are estimates, not guaranteed delivery dates.

Estimated Delivery Times by Location

  • Hong Kong: 1–3 business days
  • Macau: 1–3 business days
  • China: 2–4 business days
  • Singapore: 5–10 business days
  • Malaysia: 5–10 business days
  • Thailand: 5–10 business days
  • Indonesia: 5–10 business days
  • Vietnam: 5–10 business days
  • Philippines: 5–10 business days
  • Japan: 7–10 business days
  • South Korea: 7–10 business days
  • Taiwan: 7–10 business days
  • United Kingdom: 6–10 business days
  • France: 6–10 business days
  • Germany: 6–10 business days
  • Netherlands: 6–10 business days
  • Spain: 6–10 business days
  • Poland: 6–10 business days
  • Nordic countries (Sweden, Norway, Denmark, Finland): 6–10 business days
  • Other European regions: 6–10 business days
  • United States: 8–10 business days
  • Canada: 8–10 business days
  • Australia: 7–10 business days
  • New Zealand: 7–10 business days
  • United Arab Emirates: 10–15 business days
  • Other Middle East regions: 10–15 business days

Delivery times are estimates and may vary due to customs clearance, local courier handling, weather conditions, or peak shipping periods.

 

 

International Shipping

Based in Asia, Participation ships to various international destinations. International shipping rates and delivery times vary depending on the destination country and will be calculated at checkout.

Please note that international shipments may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the responsibility of the recipient.


Shipment Confirmation and Order Tracking

Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s).

Tracking information will typically become active within 24 hours after dispatch.


Customs, Duties, and Taxes

Participation is not responsible for any customs duties, taxes, or additional fees applied to your order. All fees imposed during or after shipping (including tariffs and taxes) are the responsibility of the customer.


Damages

Participation is not liable for products damaged or lost during shipping. If your order arrives damaged, please contact the shipment carrier directly to file a claim.

Please retain all packaging materials and damaged items before filing a claim.


Returns Policy

Please refer to our Return & Refund Policy for detailed information regarding returns, exchanges, and refunds.

 

For any further questions or assistance, please contact our customer service team at
hello@participationco.com